Terms and Conditions
Last modified 11 July 2016
The following Terms and Conditions apply to all bookings except those made through Booking.com. The Terms and Conditions for bookings through Booking.com are set out under the Kerswell Farmhouse entry on their website.
Prices given are per room per night for single or double occupancy, and include full Devonshire breakfast, fibre broadband and parking.
For all bookings other than those made through the Booking.com website your booking will be confirmed when we have received a non-refundable deposit equal to the cost of the first night of your stay. This may be paid by cheque payable to Graham Hawkins or by BACS transfer.
If you have to cancel please remember that a contract exists between us once you have made a booking. For all bookings other than those made through the Booking.com website (see below) it is Kerswell Farmhouse policy that you are liable for the deposit paid and 30% of the remaining additional charges if you cancel on a day more than 28 days prior to the day of the start of your visit, 60% if you cancel on a day 14-28 days prior to the day of the start of your visit, 80% if you cancel on a day 3-13 days prior to the day of the start of your visit and 100% if you cancel on a day 1-2 days prior to the day of the start of your visit.
Special terms and conditions apply to bookings made through the Booking.com website for which all bookings must be paid for in full in advance and all payments are non-refundable.
Payment of Balance
For all bookings other than those made through the Booking.com website we accept the balance of your payment in full on your departure by cash, cheque or BACS transfer as we do not have facilities at the farmhouse to pay by credit/debit card. Alternative payment methods may be offered to overseas guests seeking to pay a deposit.
Use of facilities
We hope you enjoy the farmhouse and gardens during your stay. Resdent guests may enjoy the gardens and fields of Kerswell at any time but we ask that you appreciate that Kerswell is also a home and a working farm.
Check in and check out
Guests are welcome to check in between 16.00-20.00. Please let us know prior to your arrival if you need to check in earlier or later and we will do our best to accommodate you. Check out is normally by 11.00 on the day of departure.
Children and pets
Children aged 12 and over are welcome. We do not have any family rooms. We regret that pets cannot be accommodated.
If you have any specific dietary requirements please let us know before you arrive.
Items left in the rooms
Any personal items left in the rooms may be reclaimed within 7 days on payment of appropriate postal costs. After 7 days suitable items will be given to a charity shop.
We look forward to welcoming you.
Graham and Nichola Hawkins